1. General

This website is operated by Yusrajohnson.uk. Access to and use of this website and the products and services available through this website (collectively “The Services”) are subject to the following terms, conditions and notices. By using the Services, you are agreeing to all the Terms and Conditions, as may be updated from time to time.

You should check this page regularly to take notice of any changes we may have made. Access to this website is permitted on a temporary basis., and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this website.

2. Privacy Policy

Our Privacy Policy, which details how we will use your information, can be found in our privacy policy. By using the Service, you consent to the processing therein and warrant that all data provided by you is accurate.

3. Terms of Sale

By placing an order, you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Yusrajohnsons.uk warrants that all goods supplied to customers are as described on this website. If goods received are not as described, the purchase price and original delivery cost will be refunded provided the goods are returned to Yusrajohnson.uk , and in their originally received condition, within 14 days of receipt.

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible. When you place an order, you will receive an acknowledgement email confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us for the purchase of goods will not be formed until your payment has been approved by us and we have debited your credit or debit card or Paypal account.

Whilst we try to ensure that all details, descriptions and prices which appear on this website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price, or cancelling it. If we are unable to contact you, we will treat the order as cancelled and refund you in full. If you cancel and you have already paid for the goods, you will receive a full refund. The service may contain typographical errors or other errors or inaccuracies and may not be complete or current.

We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fill any orders that you may place based on information on the Service that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out of date information regarding pricing, shipping, payment terms or return policies. Should we refuse to fill any order you have placed, all monies paid would be refunded to you in full.

4. Pricing

All prices are listed in Malaysian Ringgit (MYR) and are inclusive of all applicable taxes (if any). Items in your shopping cart will always reflect the most recent prices displayed on the product’s detail page. It is also possible that a product’s price may decrease between the time you place it in your basket and the time you purchase it. Product packing and delivery costs, if any, will be added to the total price of your purchase.

Please note that there are cases when an order cannot be processed for various reasons, as we reserve the right to refuse or cancel any order for any reason at any time. So, you may be asked to provide additional verification or information before we accept the order.

To avoid any fraud with credit or debit cards, we reserve the right to obtain validation of your payment details and to verify your personal information. This verification can take the shape of an identity, place of residence, or banking information check. The absence of an answer following such an inquiry will automatically cause cancellation of your order within a reasonable timeline. We reserve the right to proceed to the direct cancellation of an order, if we suspect a risk of fraudulent use of banking channel without prior notice.

When placing an order, you agree that any and all information you give us is accurate and complete. You should check that all the details on your confirmation invoice are correct, and contact us as soon as possible if any details are incorrect.

5. Loss, Damage and Cancellations

In the event of goods purchased not being received within 14 days of the date of dispatch, the customer should contact Yusarajohnson.uk within a further 3 days, in writing or by using the contact form on the Contact Page, and the purchase price and original Delivery cost will be refunded provided the goods were not affected by the customs restrictions outlined in the Delivery section.

If goods received have been damaged in transit, the customer should Yusrajohnson.uk Ltd within 2 days of receipt, either by telephone, in writing or by using the Contact Page, describing the damage. Yusrajohnson.uk reserves the right to request photographic evidence of damage, if it not deemed necessary to return the item for inspection. The customer will be offered the option of a refund or replacement.

Customers may return goods without reason within this period for a full refund. Goods returned must be complete, unused, and with the manufacturer’s packaging undamaged. The cost of returning and appropriately insuring the goods until satisfactory receipt will be borne by the customer. To cancel an order the customer should Yusrajohnson.uk Ltd in writing or by email within 7 days of receipt of the goods. The customer will be required to return the goods before a refund can be processed.

Likewise, Yusrajohnson.uk reserves the right to refund the customer in full and to cancel the order. Typically, this will apply if the quantity of goods ordered exceed available stock, or if the goods are unlikely to be deliverable to the customer’s delivery address by the delivery services available. 

6. Contact information

Our order confirmation, our Terms and Conditions Privacy Policy and any other applicable policies published on our website will be deemed the final and integrated agreement between you and us on matters contained in these Terms. For more information or any queries regarding our Terms and Conditions, please contact us at: yusrajohnson.uk@gmail.com